Service

Register Kit

• How do I register my DNA kit?

Order/Delivery

• How do I get a refund?

• How long does the shipping take?

Kit User Guide

• Authenticity check for Genoplan Genetic Testing Kit

• Can I use a DNA kit that reached the use-by date?

• Do I need help from a healthcare provider to collect my saliva sample?

• Genoplan DNA Kit User Manual

• How can I check the use-by date of the DNA kit?

• How can I see my test status?

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Return Sample

• How do I return my saliva sample to the lab? (Scheduling DHL pickup)

• How long does it take for my sample to arrive at the laboratory?

• I have collected my saliva sample. When should I return it to the lab?